Shipping Policy

Effective Date: 24 August 2026

Thank you for shopping with BOKS Car Care. We aim to process and deliver every order safely and efficiently. This Shipping Policy explains how orders placed through our Shopify online store are handled.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During busy periods, promotions, product launches, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

2. Shipping Within the UK

We currently offer delivery across the United Kingdom.

Estimated delivery times after dispatch are:

• Standard Delivery: 2–5 business days

• Express Delivery: 1–2 business days, where available

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to courier disruptions, adverse weather, public holidays, or circumstances outside our control.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on the delivery address, order size, weight, and shipping method selected.

From time to time, BOKS Car Care may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

4. International Shipping

If international shipping is available for your order, the available destinations, shipping methods, and applicable charges will be shown at checkout.

International customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country. These charges are outside BOKS Car Care's control and are the responsibility of the customer unless otherwise stated at checkout.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you enter an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

Additional delivery charges may apply where a parcel needs to be redirected because an incorrect address was provided.

6. Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after receiving your dispatch notification.

7. Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact BOKS Car Care so we can investigate with the delivery provider.

For tracked deliveries, please check the tracking information first, including whether the parcel has been delivered to a safe place, neighbour, or collection point.

We may need to wait for the courier's investigation period to be completed before a replacement or other resolution can be provided.

8. Damaged Parcels

Please inspect your parcel as soon as possible after delivery.

If your order arrives damaged, contact us promptly with:

• Your order number

• Photographs of the packaging

• Photographs of the damaged product

• A brief description of the damage

Do not dispose of the packaging until we have advised you to do so, as it may be required as part of a courier claim.

9. Products Damaged or Lost in Transit

If an item is confirmed to have been damaged or lost during transit, BOKS Car Care will work with the delivery provider to resolve the issue and, where appropriate, arrange a replacement or refund in accordance with applicable UK consumer law.

10. Delivery Restrictions

Some products may have specific delivery requirements or restrictions. Where applicable, these will be communicated on the relevant product page or at checkout.

We reserve the right to contact customers where an order cannot be safely or legally delivered using the selected shipping method.

11. Contact Us

If you have questions about your order or our shipping policy, please contact BOKS Car Care through the contact details provided on our Shopify store.

BOKS Car Care

This Shipping Policy may be updated from time to time. The latest version will always be published on our online store.